Application

About Applications

• I don't know my customer number (contract number) (if switching from au Denki)
• When can I start using the service after applying? (If it involves moving)
• I don't know my customer number (contract number) (if switching from ENEOS Denki)
• How can I apply?
• When can I start using the service after applying? (If switching from another provider)
• Do I need to contact my current electricity provider when I apply?

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Terms of Use (Usage Conditions)

• What areas are covered?
• Can I use the service in an apartment or a condo?
• Can I have multiple contracts?
• Can this service be used in an all-electric home?
• Can I use Minna Denryoku at my new address?
• Can I apply for a power plan for industrial use?

About the Application Form

• The application won’t proceed to the next screen
• An error message appears during the application process
• The email address is already registered

What Does Switching Power Companies Mean?

• Will there be power outages if I switch to a new electricity provider?
• Is there a contract period?
• If I cancel mid-contract, will I be charged a cancellation fee?

About Construction & Meters

• If a smart meter isn’t installed, can I not switch providers?
• What is a smart meter?
• Is an on-site visit or construction needed to switch providers?