There may have been a temporary problem during the process, so please check and take the steps (1) to (3) below.
If the problem persists, please contact customer support at the address listed below.
(1) Check your browser settings
If your settings for browsing the Internet (Internet browser settings) are set to "Private mode (also known as private browsing, incognito mode, etc.)," which does not remember your browsing history or input information, the process may not proceed correctly. For this reason, please disable "Private mode" before applying for a contract.
(2) Re-login as a member
Please log out of MyPage (customer portal) once and then perform the process again.
(3) Operating with an unsupported browser
The supported browsers are as follows. Please update all to the latest version.
[Mobile]
Chrome for Android, iOS Safari
[Desktop]
Chrome, Firefox, Safari, Edge
▼Minna Denryoku Customer Support
[Phone] 03-6277-5441 (10:00-18:00 *Excluding January 1st)
[Inquiry Form] https://portal.minden.co.jp/contact/guest