For Current Minna Denryoku Customers

About the Minna Denryoku App

• Announcement of the end of Minna Denryoku app service
• Why are you ending the Minna Denryoku app before launching the I’m UPDATER app?
• Can I save my login details?

About Payments

• My credit card has expired
• When will I be billed?
• How do I check my electricity usage and bill?
• Can you issue a receipt?

About Changing Contract Details

• I want to change the name on the contract
• I want to change my email address
• I want to update my credit card info
• I want to change the amperage
• I want to change my payment method
• What is the difference between an electricity member and an electricity contract?

See all 7 articles

About My Page

• What can I do on My Page?
• Which browsers are supported for My Page?
• What should I do if I forget my My Page ID or password?

About Moving or Cancelling a Contract

• What procedures should I follow if I’m moving?
• How do I cancel (stop using electricity at my contract address)?
• What plans are available at my new address?
• What’s the process to switch to another provider?
• I cancelled because I moved, but electricity still works after cancellation
• What should I do if the contract holder passed away?

About Adding a Contract

• I want to add an electricity contract